Legal
1. Company information (imprint / legal disclosure)
Required by the EU e-Commerce Directive (2000/31/EC), Germany’s Digitale-Dienste-Gesetz, and equivalent disclosure rules across the EEA.
| Legal Name | Details |
|---|---|
| Legal name | OBZERVE INTELLIGENCE PRIVATE LIMITED |
| Legal form | Private Limited Company incorporated in India |
| Registered office | eSec One, Quadra 108, Off Rajpath Rangoli Road, Ambli, Ahmedabad 380015, Gujarat, India |
| Corporate Identity Number (CIN) | U62011GJ2026PTC180090 |
| GSTIN | [GSTIN] |
| VAT / EU tax identifier | [if registered] |
| Directors | Rinkal Shah |
| [email protected] | |
| Telephone | +91 98981 71728 |
2. Document index
| Document | Applies to | Link |
|---|---|---|
| Privacy Policy | Website visitors, contacts, applicants | /privacy-policy |
| Terms & Conditions of Website Use | Website visitors | /terms-and-conditions |
| Cookie Policy | Website visitors | Section 3 below |
| Acceptable Use Policy | Customers, partners, end users | Section 4 below |
| Responsible AI Statement | All stakeholders | Section 5 below |
| Data Processing Agreement (DPA) | Customers | [Download / on request] |
| Sub-processor list | Customers | [/legal/sub-processors] |
| Security Statement & Vulnerability Disclosure | All | Section 6 below |
| Accessibility Statement | Website visitors | Section 7 below |
| Anti-Bribery & Modern Slavery Statement | Suppliers, partners | Section 8 below |
3. Cookie Policy
We use cookies and similar technologies (local storage, pixels, SDKs) on obzerve.ai.
Consent. Strictly necessary cookies are set automatically. All other cookies are set only after you give consent through our cookie banner. The banner offers “Accept all”, “Reject all” and “Manage preferences” with equal prominence. You may withdraw or change consent at any time through the Cookie settings link in the footer. Rejecting non-essential cookies does not restrict access to any part of the site.
| Cookie / technology | Provider | Category | Purpose | Duration |
|---|---|---|---|---|
| _ga | Google Analytics | Analytics | Identifies users and helps measure website traffic and usage. | 2 years |
| _ga | Google Analytics | Analytics | Identifies users and helps measure website traffic and usage. | 1 years |
| _ga_5RG3STG605 | Google Analytics | Analytics | Maintains analytics session state and measures interactions with the website. | 2 years |
| _ga_5RG3STG605 | Google Analytics | Analytics | Distinguishes users, measures site usage | 1 years |
This table must be generated from an actual cookie scan of the live site and updated whenever a script is added. An out-of-date cookie table is a common enforcement finding.
Do Not Track / Global Privacy Control. We honour the Global Privacy Control (GPC) signal as an opt-out of sale/sharing where applicable law requires.
4. Acceptable Use Policy (products)
This policy forms part of every Obzerve licence and partner agreement. It binds customers, resellers, integrators and end users.
4.1 Permitted use
Obzerve products are licensed for lawful, proportionate, transparent purposes — including workplace safety monitoring, perimeter and asset protection, access control, traffic and mobility management, airside operations, and operational analytics — where the deployer has a valid legal basis and has met its transparency obligations to affected individuals.
4.2 Prohibited uses
Customers, partners and end users must not use Obzerve products:
Fundamental rights
- to infer race, ethnic origin, political opinions, trade union membership, religious or philosophical beliefs, sex life or sexual orientation from biometric data;
- to infer emotions in workplaces or educational settings, other than for medical or safety purposes;
- to score, rank or classify individuals in ways causing detrimental or disproportionate treatment unrelated to the original context (social scoring);
- to target individuals or groups on the basis of protected characteristics, disability, or the exercise of rights such as protest, worship, journalism, legal representation or trade union activity;
- to exploit vulnerabilities of children, elderly people or people with disabilities.
Biometrics and identification
- to build or expand facial recognition databases through untargeted scraping of the internet or CCTV footage;
- to conduct real-time remote biometric identification in publicly accessible spaces for law enforcement purposes, except by an authorised public authority acting under a specific national legal exception with the required judicial or administrative authorisation;
- to enrol individuals in a facial recognition system without the notice, legal basis and, where required, freely given consent mandated by applicable law;
- to conduct covert surveillance of employees without required notice, consultation and works council or union agreement.
Safety and reliance
- as the sole detection mechanism for life-safety functions, or as a substitute for certified fire detection and alarm systems, statutory safety equipment, or trained personnel;
- to make automated decisions with legal or similarly significant effects on an individual without meaningful human review.
Security and integrity
- to circumvent licensing, tamper with model outputs or audit logs, or misrepresent detection results as forensic evidence without appropriate validation;
- to resell, sublicense or transfer the products in breach of export control or sanctions law (see Section 4.4).
4.3 Human oversight
Obzerve products generate alerts and analytics for human review. Deployers must designate competent personnel to interpret alerts, must have a documented process for handling false positives and false negatives, and must not configure fully automated enforcement or disciplinary action based solely on system output.
4.4 Export control and sanctions
Obzerve products may fall within controls on dual-use and cyber-surveillance items, including Regulation (EU) 2021/821, UK and US export control regimes, and Indian export law. Supply is subject to counterparty screening and end-user due diligence. Diversion to embargoed destinations, listed parties, or prohibited end uses is a material breach.
4.5 Enforcement
We may audit compliance on reasonable notice, suspend support, disable licences, and terminate agreements for breach. We report suspected serious misuse to competent authorities where required or appropriate.
Report suspected misuse: [email protected]
5. Responsible AI Statement
Our role. Obzerve is a provider of AI systems within the meaning of Regulation (EU) 2024/1689 (the EU AI Act). Our customers are deployers. Both carry obligations, and we design our products, documentation and contracts to support customers in meeting theirs.
Regulatory position. Prohibited AI practices under Article 5 of the EU AI Act have applied since 2 February 2025 and are reflected in our Acceptable Use Policy above. Products involving biometric identification and categorisation fall within the high-risk categories of Annex III; obligations for stand-alone Annex III systems currently apply from 2 December 2027 following the Digital Omnibus amendment, with transparency obligations under Article 50 already in force. Obzerve is building its conformity programme against that timetable and will publish its status here. AI literacy obligations under Article 4 apply to us and to our customers now.
Our commitments
| Principle | What we do |
|---|---|
| Lawfulness by design | Configurable retention, encrypted templates, role-based access, audit logs, on-premise and edge processing so data need not leave the customer’s network |
| Data minimisation | Metadata-only output modes, region-of-interest masking, privacy blurring and pseudonymisation options |
| Transparency | Published model scope, intended purpose, known limitations and test conditions in product documentation; instructions for use supplied with every deployment |
| Accuracy and robustness | Documented test methodology, environmental prerequisites, and honest disclosure of conditions under which performance degrades |
| Bias management | Testing across demographic and environmental variation; documented known limitations; ongoing monitoring |
| Human oversight | Alerts are advisory; interfaces are designed for review, override and correction |
| Security | Secure development lifecycle, model and pipeline integrity controls, vulnerability management |
| Accountability | Named point of contact for regulatory and ethical enquiries: [email protected] |
Known limitations. No video analytics system is perfect. Accuracy depends on camera placement, resolution, lighting, occlusion, weather and scene complexity. Facial recognition performance varies across demographic groups and conditions. Published figures are indicative of controlled reference conditions, not guarantees. Customers should validate performance in their own environment before relying on it.
Customer support materials. We provide: intended-purpose documentation, technical documentation for conformity assessment, a DPIA/FRIA support template, model and dataset information, logging capability, and a human oversight guide. Request these at [email protected].
6. Security Statement & Vulnerability Disclosure
Our controls. [Summarise honestly: encryption in transit and at rest, MFA, least-privilege access, network segmentation, logging and monitoring, secure SDLC, dependency scanning, penetration testing cadence, backup and DR testing, vendor risk assessment, security awareness training, documented incident response.]
Certifications. [State only what you actually hold — e.g. ISO/IEC 27001:2022, SOC 2 Type II — with certificate number, issuing body and scope. If certification is in progress, say “in progress, target [date]”. Never imply a certification you do not hold; enterprise procurement will verify.]
Breach notification. We notify affected customers without undue delay and, where we act as processor, in time for them to meet their own 72-hour GDPR obligation.
Responsible disclosure. We welcome security research conducted in good faith. Report to [email protected], ideally with PGP key [fingerprint]. We acknowledge within [3] business days and aim to remediate critical issues within [30] days. We will not pursue legal action against researchers who act in good faith, avoid privacy violations and service disruption, and give us reasonable time to remediate before disclosure. Testing must be limited to systems we own — never customer deployments.
Publish this as a /.well-known/security.txt file as well as on this page.
7. Accessibility Statement
Obzerve is committed to making obzerve.ai usable by everyone, including people with disabilities.
Standard. We aim to conform to WCAG 2.2 Level AA, aligned with EN 301 549 and the European Accessibility Act (Directive (EU) 2019/882), which has applied to relevant services since 28 June 2025.
Current status. We are continuously working to improve the accessibility and usability of the Obzerve website. While we aim to provide an accessible experience for all users, some areas of the website may not yet fully conform to all applicable accessibility standards.
Known issues. Our recent accessibility review identified some areas requiring improvement, including ARIA attribute usage, color contrast, heading hierarchy, and discernible link names. We are working to address these issues and improve the overall accessibility of the website.
Feedback. If you encounter an accessibility barrier, contact [email protected]. We aim to respond within [5] business days and to provide the information you need in an accessible format.
8. Business conduct
Anti-bribery and anti-corruption. Obzerve prohibits bribery, facilitation payments and improper inducements in any form, and complies with the Prevention of Corruption Act 1988 (India), the UK Bribery Act 2010 and the US Foreign Corrupt Practices Act where applicable. Channel partners and agents are contractually bound to the same standard.
Modern slavery and labour standards. We do not tolerate forced labour, child labour or human trafficking in our operations or supply chain, consistent with the UK Modern Slavery Act 2015 and the EU Corporate Sustainability Due Diligence framework. [Publish an annual statement if turnover thresholds apply.]
Whistleblowing. Concerns about legal or ethical breaches may be raised confidentially to [email protected]. We prohibit retaliation, consistent with Directive (EU) 2019/1937.
Conflict minerals and environment. [Include if you supply hardware — RoHS, WEEE, REACH and battery regulation status for the ONE box and any bundled hardware sold into the EU. Hardware sold in the EU also requires CE marking and a Declaration of Conformity.]
9. Regulatory and legal contact
| Topic | Contact |
|---|---|
| Privacy and data protection | [email protected] |
| Security vulnerabilities | [email protected] |
| AI governance and regulatory | [email protected] |
| Product misuse reports | [email protected] |
| Legal notices | [email protected] |
| Accessibility | [email protected] |
This Legal & Trust Centre is reviewed at least annually and whenever there is a material change to our products, processing activities or applicable law. Last reviewed: [date].