Terms & Conditions
1. About these terms
These Terms & Conditions (“Terms“) govern your access to and use of obzerve.ai and any content, forms or materials made available on it (the “Website“), operated by OBZERVE INTELLIGENCE PRIVATE LIMITED, a company incorporated in India with registered office at eSec One, Quadra 108, Off Rajpath Rangoli Road, Ambli, Ahmedabad 380015, Gujarat, India (“Obzerve“, “we“, “us“).
By accessing the Website you accept these Terms. If you do not accept them, do not use the Website.
These Terms do not govern the use of Obzerve products. Licensing, deployment, support, service levels, warranties, data processing and indemnities for Obzerve software and hardware are governed exclusively by a separate written agreement — a Master Services Agreement, End User Licence Agreement, purchase order or partner agreement — signed between Obzerve (or an authorised reseller) and the customer. In the event of a conflict, that signed agreement prevails over these Terms in respect of the products.
2. Who may use the Website
The Website is intended for business and professional use. You confirm that you are at least 18 years old and, where you act for an organisation, that you are authorised to bind it. The Website is not directed at consumers, and we make no representation that its content is appropriate or available in any particular jurisdiction. If you access it from elsewhere, you do so on your own initiative and are responsible for compliance with local law.
3. Intellectual property
All content on the Website — text, graphics, logos, icons, images, product names, diagrams, videos, software and page layout — is owned by Obzerve or its licensors and protected by copyright, trade mark and other intellectual property laws.
“Obzerve”, “Atlas”, “Face Flow”, “Secure”, “Traffic”, “Vigil”, “ONE”, “Stop Seeing, Start Obzerving” and the Obzerve logos are trade marks of Obzerve CIN No : U62011GJ2026PTC180090. Third-party marks appearing on the Website, including those of technology and channel partners, belong to their respective owners and appear with permission or as permitted by law. Reference to a partner does not imply endorsement of you.
Licence to you. We grant you a limited, revocable, non-exclusive, non-transferable licence to view and print pages of the Website for your internal business evaluation of Obzerve products. You may not otherwise copy, reproduce, republish, frame, mirror, scrape, sell, licence, distribute or create derivative works from the Website or its content without our prior written consent.
Text and data mining. Obzerve expressly reserves its rights under Article 4(3) of Directive (EU) 2019/790 in respect of text and data mining, and does not permit the use of Website content to train, fine-tune or ground artificial intelligence models, except as permitted by our robots.txt, llms.txt and machine-readable signals, or with our prior written consent. Indexing by search engines and citation with attribution and a link to the source page is permitted.
4. Acceptable use
You must not:
- use the Website unlawfully, fraudulently, or for any purpose harmful to Obzerve, our customers or other users;
- attempt to gain unauthorised access to the Website, its servers, or any connected system or network;
- introduce malware, conduct denial-of-service attacks, or otherwise interfere with the Website’s operation or availability;
- probe, scan or test the vulnerability of the Website except under our published responsible disclosure policy at [obzerve.ai/legal/security];
- use automated systems, bots or scrapers to extract content or data at a rate exceeding normal human use, or in breach of
robots.txt; - harvest contact details from the Website for unsolicited marketing;
- submit false, misleading or third-party personal data through our forms without authority to do so; or
- misrepresent your affiliation with any person or organisation.
We may suspend or block access to the Website for any breach, without notice.
5. Enquiries, demo requests and evaluations
Information you submit through our forms is handled in accordance with our Privacy Policy. By submitting a form you consent to us contacting you about your enquiry. Marketing communications are sent only where permitted by applicable law, and every message includes an unsubscribe mechanism.
Any demonstration, proof of concept, trial or pilot is provided for evaluation only, “as is”, without warranty, and does not create an obligation to supply products or enter into any agreement. Evaluation results may vary from production performance. Any technical information, pricing or configuration you share with us in connection with an evaluation may be used to prepare a proposal for you; if either party requires confidentiality, a mutual non-disclosure agreement should be signed first.
6. Accuracy of Website content — performance figures
The Website is provided for general information about our products and capabilities. It is not a specification, warranty, offer, or commitment to supply.
Performance figures published on the Website — including detection accuracy percentages, false alarm reduction figures, recognition rates, latency and throughput — are indicative results obtained under specified test or reference conditions, including appropriate camera placement, resolution, lighting, network and hardware. Actual performance in any deployment depends on factors outside our control, including camera quality and positioning, environmental and lighting conditions, occlusion, scene complexity, network capacity, configuration choices and the customer’s operating procedures. No performance figure on this Website is contractually binding. Binding performance commitments, if any, are set out only in a signed agreement or statement of work.
Product features, availability, roadmap items and integrations may change without notice. We may correct or update Website content at any time. We do not undertake to keep the Website free of errors or continuously available.
7. Responsible and lawful use of AI surveillance technology
Obzerve products are intended for lawful, proportionate and transparent use. We expect all customers, partners and prospective customers to comply with applicable law in the territory of deployment, including data protection law, employment and works council law, biometric-specific legislation, and rules governing artificial intelligence such as Regulation (EU) 2024/1689 (the EU AI Act).
Certain uses of biometric and video analytics technology are prohibited or heavily restricted in some jurisdictions. Obzerve does not authorise, and will not knowingly supply or support, any deployment that involves:
- biometric categorisation to infer race, ethnic origin, political opinions, trade union membership, religious or philosophical beliefs, sex life or sexual orientation;
- emotion inference in workplaces or educational institutions, except for medical or safety reasons;
- untargeted scraping of facial images from the internet or CCTV to build or expand facial recognition databases;
- social scoring of individuals leading to detrimental or disproportionate treatment;
- real-time remote biometric identification in publicly accessible spaces for law enforcement purposes, other than by an authorised public authority operating within an applicable national legal exception and with the required judicial or administrative authorisation;
- predictive policing based solely on profiling or personality traits; or
- any use intended to suppress, intimidate or discriminate against individuals or groups on the basis of protected characteristics or the exercise of fundamental rights.
Our full Acceptable Use Policy forms part of every product agreement. Breach entitles us to suspend or terminate supply and support.
Customer responsibility. Where our products are deployed, the customer is the controller of the resulting personal data and is responsible for the lawfulness of that deployment, including any required data protection impact assessment, fundamental rights impact assessment, notice and signage, employee and works council consultation, consent, retention limits, human oversight, and record-keeping.
8. Export control and sanctions
Obzerve products, software and technical data may be subject to export control and sanctions laws, including those of India, the European Union (including Regulation (EU) 2021/821 on dual-use items and cyber-surveillance technology), the United Kingdom and the United States. You must not access the Website, or request, receive, export, re-export or transfer any Obzerve product, software or technical information:
- to any country, region, entity or individual subject to applicable embargoes or restrictive measures;
- to any party appearing on an applicable denied, restricted or sanctions list; or
- for any prohibited end use.
You represent that you are not such a party and are not acting on behalf of one. We screen counterparties and may decline or terminate any engagement on export control or sanctions grounds without liability.
9. Third-party links and content
The Website contains links to third-party websites and references to third-party products, including partner and integration platforms. These are provided for convenience. We do not control, endorse or accept responsibility for third-party content, products or practices, and access is at your own risk.
10. Disclaimers
To the fullest extent permitted by law, the Website and its content are provided “as is” and “as available”, and we exclude all representations, warranties, conditions and terms — express or implied, statutory or otherwise — including implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, accuracy, completeness, non-infringement, uninterrupted or error-free operation, and freedom from viruses.
Nothing on the Website constitutes legal, regulatory, security, safety or professional advice. Obzerve products are decision-support tools; they are not a substitute for human judgement, statutory safety systems, certified fire detection and alarm systems, or trained personnel. Do not rely on any Obzerve product as the sole means of protecting life, health or property, and do not rely on Website content when designing a safety-critical system.
11. Limitation of liability
To the fullest extent permitted by law, Obzerve, its group companies, directors, employees and agents shall not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profit, revenue, business, contracts, anticipated savings, goodwill, data or data use, arising out of or in connection with your use of, or inability to use, the Website — whether in contract, tort (including negligence), breach of statutory duty or otherwise, and whether or not foreseeable.
Our total aggregate liability arising out of or in connection with the Website shall not exceed [INR 10,000 / EUR 100].
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. If you are a consumer, these Terms do not affect your mandatory statutory rights.
12. Indemnity
You agree to indemnify and hold harmless Obzerve against any claim, loss, liability, cost or expense (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Website, or your infringement of any third-party right.
13. Privacy and cookies
Your use of the Website is also governed by our Privacy Policy and Cookie Policy, which are incorporated into these Terms by reference.
14. Changes to these Terms
We may amend these Terms at any time by posting a revised version with a new “last updated” date. Continued use of the Website after the revised Terms take effect constitutes acceptance. Material changes will be flagged on the Website.
15. Suspension and termination
We may suspend, withdraw or restrict all or part of the Website at any time, without notice and without liability. Sections 3, 4, 6, 8, 10, 11, 12, 16 and 17 survive termination.
16. Governing law and jurisdiction
These Terms and any dispute arising out of or in connection with them, including non-contractual disputes, are governed by the laws of India. The courts of Ahmedabad, Gujarat, India have exclusive jurisdiction, subject to the following.
Consumers in the EU/EEA and UK: if you are a consumer resident in the EU/EEA or the UK, you benefit from the mandatory protections of your country of residence, and nothing above deprives you of the right to bring proceedings in your local courts.
17. General
These Terms, together with the documents referenced in them, constitute the entire agreement between you and us in relation to the Website. If any provision is held invalid or unenforceable, the remainder continues in effect. Our failure to enforce any provision is not a waiver. You may not assign your rights under these Terms; we may assign ours to a group company or in connection with a corporate transaction. No third party has any right to enforce these Terms. Any notice to us must be sent to [email protected].
18. Contact
OBZERVE INTELLIGENCE PRIVATE LIMITED
eSec One, Quadra 108, Off Rajpath Rangoli Road, Ambli, Ahmedabad 380015, Gujarat, India
[email protected] · +91 9898171728